Shipping is FREE for all items.
We will ship your order as soon as we can confirm payment. (usually in three days)
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. We will email you tracking information after your order has been shipped.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
We use the following carriers to deliver our orders:
If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. Please contact us for a return number before sending your return.
Mail your returned item to:
Pure Energy Velo
99 South Main Street
Lambertville, NJ, 08530
Include in your package a signed letter stating the reason for your return and the original receipt.
Please contact us if you have any questions or concerns about our shipping or return policy. We will be happy to assist you.